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Frequently asked questions

Logging an IT Service Call

  • Log an IT Service Call (restricted access)
  • Remote Assistance

    Microsoft Office 2007

    Microsoft Office 2003

    New staff/account procedures

  • Create an account
  • Modify an account
  • Delete an account
  • UniSA DialUp access
  • Installation of software into the General Purpose pools (ISTS Pools)
  • UniSA Student Section access form (restricted access)
  • UniSA Staff Section access form
  • Telephone Help Desk minor works request form
  • Medici access form (restricted access)
  • Finance One access form (restricted access)

    Data Management

  • Good Practice Guidelines for the Backing up of Data
  • What is the Staff U Drive
  • Backup documents on your computer
  • How do I backup files on my computer
  • How do I backup email archives (PST) on my computer
  • How do I connect to the U: Drive (On Campus or Off Campus)
  • How do I create a desktop shortcut
  • How do use a USB flash drive

    Printing and Network Resources

  • How to map to a Division EAS printer
  • How do I setup my Default Printer?
  • Check your Internet and phone usage (restricted access)
  • How do I create a UniSA VPN? (Windows XP)
  • How do I create a UniSA VPN? (Windows Vista)
  • How do I create a Second Life VPN?

    Policies & Information

  • Division EAS IT Policies
  • Divisional Server and staff Destkop management Policy
  • Relocating a computer
  • University's Corporate IT policies

    SharePoint

  • Access EAS SharePoint
  • EAS SharePoint manual

    SPSS

  • Why am I getting a licence renewal notice and what can I do?
  • SPSS on campus
  • SPSS "Work at Home" software

    Internet Explorer 7

  • Frequently Asked Questions about Internet Explorer 7

    E-mail/Microsoft Outlook

  • Email Security and SPAM
  • What is a PST file?
  • Why use a PST file?
  • Mailbox size limits for Staff and Students
  • Creating a PST file
  • Checking the size of a PST file
  • Backing up/coping a PST file
  • Tips for Outlook
  • Interactive Learning
  • Back up PST files using Sonic CD/DVD recording software
  • Open another Mailbox, Delegate permissions or Share Calendar

    Equipment Purchasing

  • Equipment Purchasing Procedures (restricted access)
  • Desktop PCs
  • Printers
  • Notebooks
  • Tablets
  • Dell’s Employee, Student & Member Purchase Program

    Software Purchasing

  • Available software through ISTS
  • "Work at Home" software for Staff

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