Policies
The following policies are applicable to the provision of IT support services within the Division of Education, Arts and Social Sciences. These should be read in conjunction with the University's Corporate IT policies.
Supported user groups
The Information Technology support team provides computing services to Divisional staff and Post Graduate Research students only. Undergraduate students must direct all queries to their lecturer or tutor who will evaluate the support need and contact the Division IT Support where appropriate.
Hours of service
8:45am - 5:00pm, Monday to Friday.
Under special circumstances, IT support services may be provided outside of normal office
hours, dependent on the availability of IT staff and the particular support requirement.
Equipment purchasing
The Division's IT support services team is responsible for all purchasing of IT equipment and software within the Division. Users wishing to purchase computing hardware or software should contact their local IT support contact. More information on this policy is available here.
Computer hardware and software standards
The Division's IT support services team has developed a set of recommended hardware and software standards for desktop PCs, Printers and Notebooks. Users wishing to purchase computing hardware or software outside of these recommendations, will need to seek prior approval from the Divisional IT Manager.
The Division is seeking to ensure that all staff and students are provided with computing facilities of suitable quality and standard, and that any required IT equipment upgrades are undertaken on a regular basis. To this end, computing hardware is generally supported to a maximum extent of three years, and will not be supported beyond the standard three year warranty period, after which time it should normally be replaced.
More information on the standards policy is available here.
Non-University owned computer systems
The Division's IT services team does not support Non-University owned computing equipment or software (i.e. Any computing equipment that has not been issued with a University 'Blueplate' asset number or software that is non-work related or unlicensed).
Off Campus support
Services provided to individual staff and students working off Campus are necessarily limited to the support of University owned computing equipment used for legitimate work purposes only. In situations where IT support staff are unable to resolve an operational problem over the phone or via email, users will need to arrange for their computer equipment to be brought into their local Campus for servicing.
Special provisions have been made to accommodate the support needs of a number of external research centres and teaching units associated with the Division.
Server Support
The EAS IT team maintains a large number of servers throughout the Division including a Storage Area Network (SAN) and has developed a set of policies in relation to the support of these facilities. All staff and post graduate students are able to access a server file share and quota allocated space on request.
More information on the Division's server support policy is available here.